Zeta Tau Alpha will provide a full refund for products purchased from Crown & Co. if they are returned in their original condition. You may return or exchange any non-sale merchandise you are not satisfied with for up to thirty (30) days from the time you receive it. This deadline is extended for the Christmas holiday. Christmas returns must be postmarked by January 3. Please include a note or original receipt with your return stating the name under which the order was placed along with the credit card number and expiration date of the card for refund or for shipping and handling charges on an exchange. Please allow 4 weeks from the time you mailed us your package for us to receive and process your return or exchanges. Shipping and handling charges will incur. Sale merchandise is FINAL SALE unless the item was damaged in shipping. Custom items are non-returnable (this includes official jewelry, nametags and personalized items).
Please send items for return/exchange to:
Crown & Co. Exchanges
3450 Founders Road
Indianapolis, IN 46268